YouTube not working on your DekoTV box? Solutions for PRO, PRO2 and MINI

In recent weeks, many users of DekoTV PRO, PRO2 and MINI set-top boxes have reported issues with the YouTube app. If you’re in a similar situation and YouTube doesn’t work on your box, don’t worry – in this article we’ll show you how to identify the source of the problem and fix it effectively.

Why does the YouTube app stop working on the set-top box?

Before we move on to solutions, it’s worth understanding why problem with YouTube on the set-top box may occur at all. Here are some of the most common causes:

1. YouTube app updates – The app regularly receives updates that may sometimes be incompatible with older set-top box software.
2. Outdated set‑top box software – A set‑top box that has not been updated to the latest version may have problems running apps.
3. Internet connection issues – A weak or unstable internet connection often causes YouTube on the set‑top box to stop working.
4. Technical issues on YouTube’s side – In rare cases, failures of the platform itself may prevent you from using the app.

How to fix YouTube issues on your set-top box?

Step 1: Check your internet connection

One of the simplest and most common reasons why YouTube app on the set-top box is not working, is lack of internet access. To check whether this is the problem, follow the steps below:

1. Open the decoder Menu and go to the "Network settings”. -
2. If you see no connection message press the green button on the DekoTV remote to search for networks and connect to your home network. If it doesn’t see your network, restart the router.

1. Make sure the set-top box is within range of the network.
2. Check whether other devices in your home have internet access.
3. If the connection works correctly, proceed to the next step.

If the connection works correctly, proceed to the next step.

Step 2: Update the set-top box software

Many users have reported that their YouTube issue was resolved after updating the set-top box’s system. Here’s how you can do it:

1. Download the latest software update from the DEKO website (Guide)

2. Plug the USB drive with the file into the Deko TV tuner.
3. Open the tuner menu, go to the "System" tab, and then select "Software update".
4. Select "Update from USB" and point to the file path on the USB drive.
5. Click "Start" to begin the update process.

NOTE: Do not disconnect the set-top box from the power supply while the update is in progress.

The update not only fixes current issues, but also ensures better compatibility with apps, including YouTube.

Step 3: Reset the set-top box to factory settings

If none of the previous steps has solved the problem, resetting the set‑top box to factory settings may be the last resort. Here’s how to do it:

1. Open the set-top box Menu, then go to the “Update” tab

2. Select “Reset to factory settings”. A prompt will appear asking you to enter a password (the password is 000000)

3. Confirm your choice.

Remember that this operation will erase all saved settings!

What should you do if the problem persists?

If despite all the steps described YouTube on the set‑top box doesn’t work, contact DEKO’s technical support department. You can do this in two ways:

• Contact us via our store page (by clicking the chat icon in the bottom-right corner).

• Use the helpline at: [+48 881 366 916].

Our specialists will help you find a solution tailored to your problem.

Podsumowanie

Problem with the YouTube app on the set-top box can be frustrating, but in most cases it can be easily resolved by following the steps above. Remember to always keep your set-top box software and apps up to date and maintain a stable internet connection.

If you still need help, contact our support team – we’re here to help you! We also encourage you to follow our blog, where we regularly publish practical tips and advice on using set-top boxes DekoTV PRO, PRO2 i MINI.

We encourage you to leave comments under the article and share your experiences with solving this issue. 😊